Specializing in the Imaging Market
Trademark Names Used In This Website Are For Identification Only. Trademarks Are The Rightful Property Of Their Owners. IJR Is Not Affiliated With Any OEM Manufacturer. Copyright 2000, All Rights Reserved, IJR, Inc.
GENERAL TERMS AND CONDITIONS
Pricing:
Prices are subject to change without notice.
Minimum Order:
$25 minimum per standard order (not including freight)
$50 minimum for Dropship orders (not including freight)
Establishing an Account: To establish an account, please submit a Dealer Application, Credit Application, Credit Card Authorization Form, and a copy of the State Resale Certificate to Attn: Customer Account Application Specialist for review and approval. Terms may be available with approved credit.
Credit Policy: A signed credit application is required and takes approximately 10 business days to process. Verifiable trade and/or banking references, other financial records, and payment history as an IJR customer will determine credit worthiness. All New customers will be on credit card only for the first 90 days. After 90 days you can apply for credit, if credit is approved we will do 50% credit card and 50% terms for another 90 days. If your account stays in good standing for the second 90 days of 50/50 we will then make a decision to allow account to stay on Net 30, stay on 50/50 or go back to credit card depending on the payment history. Once a credit limit is established, the account will be subject to IJR’s “General Payment Provisions”, “Payment Terms”, and “Credit Policy”. Credit limits are necessarily strict and any order(s) that would place the customer above their credit limit will be held until any amounts above the credit limit have been paid via immediate, secured payment instrument. IJR, Inc. reserves the right to refuse credit at any time. Accounts placed for outside collection will be subject to a 33% collection cost recovery fee.
Issuance of account credits Policy: Credits will be applied to a terms customers account for use on future orders. If the account becomes delinquent of their stated terms, IJR reserves the right to apply the account credit to the oldest invoice to reduce the amount owed to IJR. Statements will be issued to the customer upon issuance of the credits. Credit Card customers credits will be applied back to the credit card on file within 7 business days. This credit policy does not apply to IJR's Core Rewards Program.
Terms: US and Canadian Customers: Net Thirty (30) Days to credit-approved accounts. If you have not purchased from us in six months or more, updated credit information may be needed for approval prior to your order being shipped. Terms and credit are subject to change without notice. If at any time your terms go past the 30 day time period IJR reserves the right to revert your Payment terms to Credit Card only.
International Terms: International Customers: Wire transfer in advance, bank draft payable in U.S. dollars, irrevocable letter of credit, or Net Thirty (30) Days to credit-approved accounts. These terms may be subject to prior authorization.
Credit Cards: We accept Visa, MasterCard, American Express and Discover. These terms may be subject to prior authorization.
Late Payment: Accounts that are past due on payments are subject to a 1.5% per month finance charge. Your account may also be put on hold until the matter is resolved. Accounts that must be sent to collection or adjudication will be responsible for collection charges and/or legal fees.
Returned Checks: Returned checks will be charged a $25.00 returned check fee and must be replaced immediately with a money order, cashier’s check, or credit card. The account then becomes subject to prepay only.
Freight: All prices are Ex-Works Phoenix, AZ. We select the most cost effective method of delivery for your order. Normal delivery is UPS Ground. If expedited delivery is required, it should be requested at the time the order is placed. Along with the additional charges levied by the courier, freight, or postal service for expedited service, IJR, Inc. reserves the right to charge a convenience fee if the request for expedited delivery occurs after the original order is placed or after 2pm AZT for same-day shipments. IJR’s liability ends when we surrender the order to the freight carrier, postal, or courier service. On domestic orders over $350 standard delivery is free. However, any expedited shipping will be charged at the expedited shipping rate. IJR, Inc. is committed to passing on our volume discount to customers who wish to have their orders shipped under our shipping account(s). Currently, our customers experience a savings of at least 20% when shipping through IJR.
Inkjet Renew Orders are processed within 72 hours upon receipt. Larger orders may take slightly longer. Please allow up to five days for delivery to IJR, Inc. when you send your bulk orders by Standard Ground.
Note: Some OEM product names are used for identification purposes only. IJR, Inc. is not affiliated with the manufacturers of these products. Trademark names are the property of their rightful owners and are used for identification purposes only.
IJR, INC. WARANTY INFORMATION AND RETURN POLICIES
Warranty Period - Cartridges purchased from IJR, Inc., are covered by a one-year warranty from date of purchase.
More than 75% Used - Cartridges which are 75% or more used based on cartridge weight upon receipt are not eligible for return.
Condition of Cartridges for Return - To be accepted for return, cartridges must bear an IJR affixed recycled label and may not be modified in any way after being shipped by IJR, Inc. The warranty is voided and cartridges may not be returned if: 1)you add a label/s to the cartridge, 2) remove, cover and/or replace the IJR label, or 3) unpackage, test or otherwise change the cartridge in any way from the time it was shipped.
RMA Required - IJR, Inc. uses a standard RMA form which may be downloaded or printed from the IJR website. Once completed, the RMA form must be emailed to rma@ijr.com <mailto:rma@ijr.com> or faxed to IJR, Inc. at 602-548-7183 for approval. Once received, an IJR RMA Specialist will review your request for returns and assign an RMA Number which must appear on your RMA form. An approved RMA with assigned RMA number must accompany each return order. Returns which are not accompanied by an approved RMA form will not be processed. Our minimum number of cartridges for return is ten ink jets or two lasers unless a single laser is being returned with nine ink jets or more.
Packaging cartridges for return - All too often, we find that returned cartridges are simply dumped in a box with no protection. This allows us no opportunity to evaluate what the cartridge was doing when it was received by your customer.
When we ship “printhead style cartridges,” we carefully tape the printhead, place the cartridge in a cartridge clip and seal it in a vapor-barrier bag to protect it from exposure to air before use. When possible, we ask that you replace the clips on the cartridges being returned. In addition, to avoid damage to printheads and likely “color mixing” on multi-color cartridges, please place cartridges either in the opened static bag in which it was sent or an individual plastic bag. We reserve the right to refuse a “return” when it has been carelessly packaged causing damage to the cartridges.
When returning laser and ink jet cartridges in the same box, be sure the lasers are in a sealed container and the ink jets are in a separate sealed bag or box. Toner dust can be corrosive and may damage ink jet contacts and printheads.
RMA Shipping/Mailing Labels - (For Off-the-Shelf and Laser Customers)
IJR, Inc. will pay the cost to return “off-the-shelf” ink jet cartridges and laser cartridges based on the most cost effective method for your returns. However, we will limit RMA Return Shipping/Mailing labels to one per month per customer.
RMA Shipping/Mailing - (For Renew and Rapid Renew Customers)
We offer our lowest prices to our Renew and Rapid Renew customers. For that reason, any cartridges to be returned from these programs should be sent along with empties in your next Renew or Rapid Renew order. Cartridges should be handled in accordance with the guidelines described in “Packaging Cartridges for Return,” placed in a separate large bag or box and the bag or box clearly labeled as “defectives for return.” Please do not label individual returned cartridges as labels are often difficult to remove and may damage the contacts or printheads when affixed. Renew and Rapid Renew returns must be accompanied by an approved RMA form.
IJR Testing of Returned Cartridges - We inspect, weigh and print test every defective cartridge we receive unless the cartridge is not eligible for return for other reasons. You will be notified as soon as your return order is completed as to the disposition of your returns. Please allow up to 30 days from the date of shipment for processing of all RMA Return orders.
A Special Note About Tri-Color Cartridges -Many tri-color style ink jet cartridges are incorrectly returned as “defective” when one color runs out of ink. OEM tri-color cartridges are designed with the same amount of ink per color, even though with most color printing, one color is used much faster than the others. This clever OEM design requires customers to buy a new cartridge even though there may be considerable ink left in the old cartridge - just not of all three colors. As soon as the first color is fully used, the cartridge will no longer print correct color. For recycling customers, when they observe their cartridge is no longer printing correct colors, it isn’t a sign of defect. It is simply a sign that it is time to recycle the cartridge again to replenish ink in the empty chamber. Educating your customers in advance when they purchase the tri-color styles can do much to reduce the return of tri-color cartridges when they aren’t “defective” but just ready for another recycle!
Restocking Fees - Once a recycled cartridge is purchased, it is yours to sell. Your inability to sell a cartridge, your customer’s decisions to change printers or simply change their mind about using recycled products are not considered valid reasons for return. However, we will allow you to return unused products up to 60 days from date of purchase subject to our standard 25% re-stocking fee. Any unused product received as a return after the 60 days will either be returned to you at your expense or may be returned to IJR stock and assessed a 25% re-stocking fee at IJR’s discretion.
Return of RMA Cartridges - RMA cartridges which satisfactorily pass our print tests will automatically be returned to you in “resaleable” condition with print tests attached. Shipping charges will apply to these returned RMA cartridges. Cartridges which are found to be ineligible for return for any other reason, such as out of warranty, no IJR label, more than 75% used, etc., will not be returned unless specifically requested by the dealer on the original RMA form. Shipping charges will also apply to these returned RMA cartridges.
A Word About Re-Testing our Recycled Cartridges - We consistently find that cartridges sold as shipped by IJR, Inc. have return rates in the 2% range. Conversely, we find that cartridges which are re-tested, repackaged, or handled prior to use by the end user have return rates which are anywhere from two to five times higher than our normal return rates. We 100% print test every recycled cartridge in an OEM printer. We have found there is no other testing which can more accurately predict the performance of a recycled cartridge. Re-testing only exposes your products to damage which would otherwise be avoided if the cartridges simply remain packaged as shipped until they are sold.
Limits of Warranty - IJR, Inc. fully warrants the cartridges it recycles for work performed by IJR employees using IJR approved recycling procedures and packaged in a manner which we have found affords maximum protection for the cartridges. Our cartridges, like any OEM cartridges, are intended to remain in the condition in which they were shipped until placed in a printer by an end user.
Our warranty does not extend to any work of any kind performed by anyone other than an IJR employee since we clearly have no control over that work. That means simply that when you receive an IJR recycled cartridge, our warranty continues as long as the cartridge remains in the condition it was shipped to you and continuing until it is opened and used by the eventual end user of the product.
As a dealer, once you remove the cartridge from its packaging, you have now assumed the risk associated with that cartridge in the same way that you would if you recycled it yourself. Any defect associated with that cartridge has now become your responsibility. Simply put - we warrant the work we can control but can not warrant any work which is not in our control!
Pricing:
Prices are subject to change without notice.
Minimum Order:
$25 minimum per standard order (not including freight)
$50 minimum for Dropship orders (not including freight)
Establishing an Account: To establish an account, please submit a Dealer Application, Credit Application, Credit Card Authorization Form, and a copy of the State Resale Certificate to Attn: Customer Account Application Specialist for review and approval. Terms may be available with approved credit.
Credit Policy: A signed credit application is required and takes approximately 10 business days to process. Verifiable trade and/or banking references, other financial records, and payment history as an IJR customer will determine credit worthiness. All New customers will be on credit card only for the first 90 days. After 90 days you can apply for credit, if credit is approved we will do 50% credit card and 50% terms for another 90 days. If your account stays in good standing for the second 90 days of 50/50 we will then make a decision to allow account to stay on Net 30, stay on 50/50 or go back to credit card depending on the payment history. Once a credit limit is established, the account will be subject to IJR’s “General Payment Provisions”, “Payment Terms”, and “Credit Policy”. Credit limits are necessarily strict and any order(s) that would place the customer above their credit limit will be held until any amounts above the credit limit have been paid via immediate, secured payment instrument. IJR, Inc. reserves the right to refuse credit at any time. Accounts placed for outside collection will be subject to a 33% collection cost recovery fee.
Issuance of account credits Policy: Credits will be applied to a terms customers account for use on future orders. If the account becomes delinquent of their stated terms, IJR reserves the right to apply the account credit to the oldest invoice to reduce the amount owed to IJR. Statements will be issued to the customer upon issuance of the credits. Credit Card customers credits will be applied back to the credit card on file within 7 business days. This credit policy does not apply to IJR's Core Rewards Program.
Terms: US and Canadian Customers: Net Thirty (30) Days to credit-approved accounts. If you have not purchased from us in six months or more, updated credit information may be needed for approval prior to your order being shipped. Terms and credit are subject to change without notice. If at any time your terms go past the 30 day time period IJR reserves the right to revert your Payment terms to Credit Card only.
International Terms: International Customers: Wire transfer in advance, bank draft payable in U.S. dollars, irrevocable letter of credit, or Net Thirty (30) Days to credit-approved accounts. These terms may be subject to prior authorization.
Credit Cards: We accept Visa, MasterCard, American Express and Discover. These terms may be subject to prior authorization.
Late Payment: Accounts that are past due on payments are subject to a 1.5% per month finance charge. Your account may also be put on hold until the matter is resolved. Accounts that must be sent to collection or adjudication will be responsible for collection charges and/or legal fees.
Returned Checks: Returned checks will be charged a $25.00 returned check fee and must be replaced immediately with a money order, cashier’s check, or credit card. The account then becomes subject to prepay only.
Freight: All prices are Ex-Works Phoenix, AZ. We select the most cost effective method of delivery for your order. Normal delivery is UPS Ground. If expedited delivery is required, it should be requested at the time the order is placed. Along with the additional charges levied by the courier, freight, or postal service for expedited service, IJR, Inc. reserves the right to charge a convenience fee if the request for expedited delivery occurs after the original order is placed or after 2pm AZT for same-day shipments. IJR’s liability ends when we surrender the order to the freight carrier, postal, or courier service. On domestic orders over $350 standard delivery is free. However, any expedited shipping will be charged at the expedited shipping rate. IJR, Inc. is committed to passing on our volume discount to customers who wish to have their orders shipped under our shipping account(s). Currently, our customers experience a savings of at least 20% when shipping through IJR.
Inkjet Renew Orders are processed within 72 hours upon receipt. Larger orders may take slightly longer. Please allow up to five days for delivery to IJR, Inc. when you send your bulk orders by Standard Ground.
Note: Some OEM product names are used for identification purposes only. IJR, Inc. is not affiliated with the manufacturers of these products. Trademark names are the property of their rightful owners and are used for identification purposes only.
IJR, INC. WARANTY INFORMATION AND RETURN POLICIES
Warranty Period - Cartridges purchased from IJR, Inc., are covered by a one-year warranty from date of purchase.
More than 75% Used - Cartridges which are 75% or more used based on cartridge weight upon receipt are not eligible for return.
Condition of Cartridges for Return - To be accepted for return, cartridges must bear an IJR affixed recycled label and may not be modified in any way after being shipped by IJR, Inc. The warranty is voided and cartridges may not be returned if: 1)you add a label/s to the cartridge, 2) remove, cover and/or replace the IJR label, or 3) unpackage, test or otherwise change the cartridge in any way from the time it was shipped.
RMA Required - IJR, Inc. uses a standard RMA form which may be downloaded or printed from the IJR website. Once completed, the RMA form must be emailed to rma@ijr.com <mailto:rma@ijr.com> or faxed to IJR, Inc. at 602-548-7183 for approval. Once received, an IJR RMA Specialist will review your request for returns and assign an RMA Number which must appear on your RMA form. An approved RMA with assigned RMA number must accompany each return order. Returns which are not accompanied by an approved RMA form will not be processed. Our minimum number of cartridges for return is ten ink jets or two lasers unless a single laser is being returned with nine ink jets or more.
Packaging cartridges for return - All too often, we find that returned cartridges are simply dumped in a box with no protection. This allows us no opportunity to evaluate what the cartridge was doing when it was received by your customer.
When we ship “printhead style cartridges,” we carefully tape the printhead, place the cartridge in a cartridge clip and seal it in a vapor-barrier bag to protect it from exposure to air before use. When possible, we ask that you replace the clips on the cartridges being returned. In addition, to avoid damage to printheads and likely “color mixing” on multi-color cartridges, please place cartridges either in the opened static bag in which it was sent or an individual plastic bag. We reserve the right to refuse a “return” when it has been carelessly packaged causing damage to the cartridges.
When returning laser and ink jet cartridges in the same box, be sure the lasers are in a sealed container and the ink jets are in a separate sealed bag or box. Toner dust can be corrosive and may damage ink jet contacts and printheads.
RMA Shipping/Mailing Labels - (For Off-the-Shelf and Laser Customers)
IJR, Inc. will pay the cost to return “off-the-shelf” ink jet cartridges and laser cartridges based on the most cost effective method for your returns. However, we will limit RMA Return Shipping/Mailing labels to one per month per customer.
RMA Shipping/Mailing - (For Renew and Rapid Renew Customers)
We offer our lowest prices to our Renew and Rapid Renew customers. For that reason, any cartridges to be returned from these programs should be sent along with empties in your next Renew or Rapid Renew order. Cartridges should be handled in accordance with the guidelines described in “Packaging Cartridges for Return,” placed in a separate large bag or box and the bag or box clearly labeled as “defectives for return.” Please do not label individual returned cartridges as labels are often difficult to remove and may damage the contacts or printheads when affixed. Renew and Rapid Renew returns must be accompanied by an approved RMA form.
IJR Testing of Returned Cartridges - We inspect, weigh and print test every defective cartridge we receive unless the cartridge is not eligible for return for other reasons. You will be notified as soon as your return order is completed as to the disposition of your returns. Please allow up to 30 days from the date of shipment for processing of all RMA Return orders.
A Special Note About Tri-Color Cartridges -Many tri-color style ink jet cartridges are incorrectly returned as “defective” when one color runs out of ink. OEM tri-color cartridges are designed with the same amount of ink per color, even though with most color printing, one color is used much faster than the others. This clever OEM design requires customers to buy a new cartridge even though there may be considerable ink left in the old cartridge - just not of all three colors. As soon as the first color is fully used, the cartridge will no longer print correct color. For recycling customers, when they observe their cartridge is no longer printing correct colors, it isn’t a sign of defect. It is simply a sign that it is time to recycle the cartridge again to replenish ink in the empty chamber. Educating your customers in advance when they purchase the tri-color styles can do much to reduce the return of tri-color cartridges when they aren’t “defective” but just ready for another recycle!
Restocking Fees - Once a recycled cartridge is purchased, it is yours to sell. Your inability to sell a cartridge, your customer’s decisions to change printers or simply change their mind about using recycled products are not considered valid reasons for return. However, we will allow you to return unused products up to 60 days from date of purchase subject to our standard 25% re-stocking fee. Any unused product received as a return after the 60 days will either be returned to you at your expense or may be returned to IJR stock and assessed a 25% re-stocking fee at IJR’s discretion.
Return of RMA Cartridges - RMA cartridges which satisfactorily pass our print tests will automatically be returned to you in “resaleable” condition with print tests attached. Shipping charges will apply to these returned RMA cartridges. Cartridges which are found to be ineligible for return for any other reason, such as out of warranty, no IJR label, more than 75% used, etc., will not be returned unless specifically requested by the dealer on the original RMA form. Shipping charges will also apply to these returned RMA cartridges.
A Word About Re-Testing our Recycled Cartridges - We consistently find that cartridges sold as shipped by IJR, Inc. have return rates in the 2% range. Conversely, we find that cartridges which are re-tested, repackaged, or handled prior to use by the end user have return rates which are anywhere from two to five times higher than our normal return rates. We 100% print test every recycled cartridge in an OEM printer. We have found there is no other testing which can more accurately predict the performance of a recycled cartridge. Re-testing only exposes your products to damage which would otherwise be avoided if the cartridges simply remain packaged as shipped until they are sold.
Limits of Warranty - IJR, Inc. fully warrants the cartridges it recycles for work performed by IJR employees using IJR approved recycling procedures and packaged in a manner which we have found affords maximum protection for the cartridges. Our cartridges, like any OEM cartridges, are intended to remain in the condition in which they were shipped until placed in a printer by an end user.
Our warranty does not extend to any work of any kind performed by anyone other than an IJR employee since we clearly have no control over that work. That means simply that when you receive an IJR recycled cartridge, our warranty continues as long as the cartridge remains in the condition it was shipped to you and continuing until it is opened and used by the eventual end user of the product.
As a dealer, once you remove the cartridge from its packaging, you have now assumed the risk associated with that cartridge in the same way that you would if you recycled it yourself. Any defect associated with that cartridge has now become your responsibility. Simply put - we warrant the work we can control but can not warrant any work which is not in our control!
 |
 |
 |
 |
 |
 |