Specializing in the Imaging Market
Trademark Names Used In This Website Are For Identification Only. Trademarks Are The Rightful Property Of Their Owners. IJR Is Not Affiliated With Any OEM Manufacturer. Copyright 2000, All Rights Reserved, IJR, Inc.
GENERAL TERMS AND CONDITIONS
Pricing:
Prices are subject to change without notice.
Minimum Order:
$25 minimum per standard order (not including freight)
$50 minimum for Dropship orders (not including freight)
Establishing an Account: To establish an account, please submit a Dealer Application, Credit Application, Credit Card Authorization Form, and a copy of the State Resale Certificate to Attn: Customer Account Application Specialist for review and approval. Terms may be available with approved credit.
Credit Policy: A signed credit application is required and takes approximately 10 business days to process. Verifiable trade and/or banking references, other financial records, and payment history as an IJR customer will determine credit worthiness. All New customers will be on credit card only for the first 90 days. After 90 days you can apply for credit, if credit is approved we will do 50% credit card and 50% terms for another 90 days. If your account stays in good standing for the second 90 days of 50/50 we will then make a decision to allow account to stay on Net 30, stay on 50/50 or go back to credit card depending on the payment history. Once a credit limit is established, the account will be subject to IJR’s “General Payment Provisions”, “Payment Terms”, and “Credit Policy”. Credit limits are necessarily strict and any order(s) that would place the customer above their credit limit will be held until any amounts above the credit limit have been paid via immediate, secured payment instrument. IJR, Inc. reserves the right to refuse credit at any time. Accounts placed for outside collection will be subject to a 33% collection cost recovery fee.
Issuance of account credits Policy: Credits will be applied to a terms customers account for use on future orders. If the account becomes delinquent of their stated terms, IJR reserves the right to apply the account credit to the oldest invoice to reduce the amount owed to IJR. Statements will be issued to the customer upon issuance of the credits. Credit Card customers credits will be applied back to the credit card on file within 7 business days. This credit policy does not apply to IJR's Core Rewards Program.
Terms: US and Canadian Customers: Net Thirty (30) Days to credit-approved accounts. If you have not purchased from us in six months or more, updated credit information may be needed for approval prior to your order being shipped. Terms and credit are subject to change without notice. If at any time your terms go past the 30 day time period IJR reserves the right to revert your Payment terms to Credit Card only.
International Terms: International Customers: Wire transfer in advance, bank draft payable in U.S. dollars, irrevocable letter of credit, or Net Thirty (30) Days to credit-approved accounts. These terms may be subject to prior authorization.
Credit Cards: We accept Visa, MasterCard, American Express and Discover. These terms may be subject to prior authorization.
Late Payment: Accounts that are past due on payments are subject to a 1.5% per month finance charge. Your account may also be put on hold until the matter is resolved. Accounts that must be sent to collection or adjudication will be responsible for collection charges and/or legal fees.
Returned Checks: Returned checks will be charged a $25.00 returned check fee and must be replaced immediately with a money order, cashier’s check, or credit card. The account then becomes subject to prepay only.
Freight: All prices are Ex-Works Phoenix, AZ. We select the most cost effective method of delivery for your order. Normal delivery is UPS Ground. If expedited delivery is required, it should be requested at the time the order is placed. Along with the additional charges levied by the courier, freight, or postal service for expedited service, IJR, Inc. reserves the right to charge a convenience fee if the request for expedited delivery occurs after the original order is placed or after 2pm AZT for same-day shipments. IJR’s liability ends when we surrender the order to the freight carrier, postal, or courier service. On domestic orders over $350 standard delivery is free. However, any expedited shipping will be charged at the expedited shipping rate. IJR, Inc. is committed to passing on our volume discount to customers who wish to have their orders shipped under our shipping account(s). Currently, our customers experience a savings of at least 20% when shipping through IJR.
Inkjet Renew Orders are processed within 72 hours upon receipt. Larger orders may take slightly longer. Please allow up to five days for delivery to IJR, Inc. when you send your bulk orders by Standard Ground.
Note: Some OEM product names are used for identification purposes only. IJR, Inc. is not affiliated with the manufacturers of these products. Trademark names are the property of their rightful owners and are used for identification purposes only.
IJR, INC. WARANTY INFORMATION AND RETURN POLICIES
Warranty for Recycled and Compatible Cartridges: IJR, Inc. warrants each cartridge to be free of defects in material and workmanship for a period of 1 year on Recycled, Compatible, and Toner cartridges from the date of purchase. If any cartridge is found to be defective under normal use within these time frames, IJR will, at its discretion, replace the cartridge or issue credit to the dealer, distributor, or retail account. All return claims must be authorized by IJR and must be accompanied by a copy of a valid IJR, Inc. Return Material Authorization. Return of the defective cartridge is required.
Returns for Shipping Errors: Goods shipped to you in error will receive an immediate adjustment upon return.
Returns for Materials Ordered in Error: (Does not apply to the "Inkjet Renew" program.) If you order Jetpak Mailers, compatible cartridges or certain refill supplies in error, they must be returned within 30 days of receipt and will be subject to a 25% restocking charge. To receive credit, returned goods must be in salable condition upon receipt.
Please note that IJR, Inc. Bulk Inks, IJR Sealing Tapes and IJR Refill Equipment Are Not Returnable.
Claims for Shortages: Claims for shortages must be made within 10 days of receipt of goods. Shipments will be considered complete after 10 days.
Freight Claims: All goods are shipped Ex-Works Phoenix, AZ. Claims for damages for shipped goods should be made directly to the freight carrier.
Return of Recycled Cartridges, General Information: Cartridges that develop print problems may be returned subject to the following general conditions:
1) Cartridges must bear an "IJR issued recycled label" or approved private label. If these
labels are removed, the warranty is voided.
2) Cartridges that are more than 75% used may not be returned as defective.
3) Cartridges that are tampered with after receipt may not be returned.
Return of Recycled Cartridges: Any and all returns must be accompanied by an IJR issued RMA. Please contact our Returns Department at rma@ijr.com to obtain an RMA should you have any return items. IJR, Inc. will refuse delivery of any returns that have not received or are not accompanied by an IJR, Inc. RMA.
Cartridges should be clearly marked as "defective" with a description of the problem reported by the end user. Upon receipt, a defective cartridge will be inspected and tested. If the cartridge meets all warranty conditions and is found "unserviceable", you will receive credit at the rate you paid for recycling the cartridge. If the Cartridge is found to be out of warranty, not IJR’s, empty or not defective it will not be returned to you. Upon their request a Customer can pay for shipping to have those cartridge returned to them.
Return of "Inkjet Renew" Cartridges that are Unused: Cartridges which are sent to IJR for recycling are not "returnable" unless there is a shipping error or product defect. Cartridges may not be returned if you are unable to sell them. At IJR's discretion, we may "buy back" previously recycled cartridges. However, the rate and conditions for such purchases will be determined by IJR at the time of such a request.
Return of Recycled Cartridges Processed Under the "Jetpak Mailer" Program: There are two ways a customer using a Jetpak mailer may return a "defective" cartridge:
1) It should be clearly marked "defective" and placed as an "extra" cartridge in another mailer being sent, or 2) we will issue a "Return Mailer”. Return mailers will be sent only to the individual or company originally mailing the Jetpak for processing.
Upon receipt, a returned cartridge will be inspected and tested. If found serviceable, it will be repackaged and returned. If the cartridge is found defective and meets all other warranty conditions, the customer will receive a new replacement cartridge.
Pricing:
Prices are subject to change without notice.
Minimum Order:
$25 minimum per standard order (not including freight)
$50 minimum for Dropship orders (not including freight)
Establishing an Account: To establish an account, please submit a Dealer Application, Credit Application, Credit Card Authorization Form, and a copy of the State Resale Certificate to Attn: Customer Account Application Specialist for review and approval. Terms may be available with approved credit.
Credit Policy: A signed credit application is required and takes approximately 10 business days to process. Verifiable trade and/or banking references, other financial records, and payment history as an IJR customer will determine credit worthiness. All New customers will be on credit card only for the first 90 days. After 90 days you can apply for credit, if credit is approved we will do 50% credit card and 50% terms for another 90 days. If your account stays in good standing for the second 90 days of 50/50 we will then make a decision to allow account to stay on Net 30, stay on 50/50 or go back to credit card depending on the payment history. Once a credit limit is established, the account will be subject to IJR’s “General Payment Provisions”, “Payment Terms”, and “Credit Policy”. Credit limits are necessarily strict and any order(s) that would place the customer above their credit limit will be held until any amounts above the credit limit have been paid via immediate, secured payment instrument. IJR, Inc. reserves the right to refuse credit at any time. Accounts placed for outside collection will be subject to a 33% collection cost recovery fee.
Issuance of account credits Policy: Credits will be applied to a terms customers account for use on future orders. If the account becomes delinquent of their stated terms, IJR reserves the right to apply the account credit to the oldest invoice to reduce the amount owed to IJR. Statements will be issued to the customer upon issuance of the credits. Credit Card customers credits will be applied back to the credit card on file within 7 business days. This credit policy does not apply to IJR's Core Rewards Program.
Terms: US and Canadian Customers: Net Thirty (30) Days to credit-approved accounts. If you have not purchased from us in six months or more, updated credit information may be needed for approval prior to your order being shipped. Terms and credit are subject to change without notice. If at any time your terms go past the 30 day time period IJR reserves the right to revert your Payment terms to Credit Card only.
International Terms: International Customers: Wire transfer in advance, bank draft payable in U.S. dollars, irrevocable letter of credit, or Net Thirty (30) Days to credit-approved accounts. These terms may be subject to prior authorization.
Credit Cards: We accept Visa, MasterCard, American Express and Discover. These terms may be subject to prior authorization.
Late Payment: Accounts that are past due on payments are subject to a 1.5% per month finance charge. Your account may also be put on hold until the matter is resolved. Accounts that must be sent to collection or adjudication will be responsible for collection charges and/or legal fees.
Returned Checks: Returned checks will be charged a $25.00 returned check fee and must be replaced immediately with a money order, cashier’s check, or credit card. The account then becomes subject to prepay only.
Freight: All prices are Ex-Works Phoenix, AZ. We select the most cost effective method of delivery for your order. Normal delivery is UPS Ground. If expedited delivery is required, it should be requested at the time the order is placed. Along with the additional charges levied by the courier, freight, or postal service for expedited service, IJR, Inc. reserves the right to charge a convenience fee if the request for expedited delivery occurs after the original order is placed or after 2pm AZT for same-day shipments. IJR’s liability ends when we surrender the order to the freight carrier, postal, or courier service. On domestic orders over $350 standard delivery is free. However, any expedited shipping will be charged at the expedited shipping rate. IJR, Inc. is committed to passing on our volume discount to customers who wish to have their orders shipped under our shipping account(s). Currently, our customers experience a savings of at least 20% when shipping through IJR.
Inkjet Renew Orders are processed within 72 hours upon receipt. Larger orders may take slightly longer. Please allow up to five days for delivery to IJR, Inc. when you send your bulk orders by Standard Ground.
Note: Some OEM product names are used for identification purposes only. IJR, Inc. is not affiliated with the manufacturers of these products. Trademark names are the property of their rightful owners and are used for identification purposes only.
IJR, INC. WARANTY INFORMATION AND RETURN POLICIES
Warranty for Recycled and Compatible Cartridges: IJR, Inc. warrants each cartridge to be free of defects in material and workmanship for a period of 1 year on Recycled, Compatible, and Toner cartridges from the date of purchase. If any cartridge is found to be defective under normal use within these time frames, IJR will, at its discretion, replace the cartridge or issue credit to the dealer, distributor, or retail account. All return claims must be authorized by IJR and must be accompanied by a copy of a valid IJR, Inc. Return Material Authorization. Return of the defective cartridge is required.
Returns for Shipping Errors: Goods shipped to you in error will receive an immediate adjustment upon return.
Returns for Materials Ordered in Error: (Does not apply to the "Inkjet Renew" program.) If you order Jetpak Mailers, compatible cartridges or certain refill supplies in error, they must be returned within 30 days of receipt and will be subject to a 25% restocking charge. To receive credit, returned goods must be in salable condition upon receipt.
Please note that IJR, Inc. Bulk Inks, IJR Sealing Tapes and IJR Refill Equipment Are Not Returnable.
Claims for Shortages: Claims for shortages must be made within 10 days of receipt of goods. Shipments will be considered complete after 10 days.
Freight Claims: All goods are shipped Ex-Works Phoenix, AZ. Claims for damages for shipped goods should be made directly to the freight carrier.
Return of Recycled Cartridges, General Information: Cartridges that develop print problems may be returned subject to the following general conditions:
1) Cartridges must bear an "IJR issued recycled label" or approved private label. If these
labels are removed, the warranty is voided.
2) Cartridges that are more than 75% used may not be returned as defective.
3) Cartridges that are tampered with after receipt may not be returned.
Return of Recycled Cartridges: Any and all returns must be accompanied by an IJR issued RMA. Please contact our Returns Department at rma@ijr.com to obtain an RMA should you have any return items. IJR, Inc. will refuse delivery of any returns that have not received or are not accompanied by an IJR, Inc. RMA.
Cartridges should be clearly marked as "defective" with a description of the problem reported by the end user. Upon receipt, a defective cartridge will be inspected and tested. If the cartridge meets all warranty conditions and is found "unserviceable", you will receive credit at the rate you paid for recycling the cartridge. If the Cartridge is found to be out of warranty, not IJR’s, empty or not defective it will not be returned to you. Upon their request a Customer can pay for shipping to have those cartridge returned to them.
Return of "Inkjet Renew" Cartridges that are Unused: Cartridges which are sent to IJR for recycling are not "returnable" unless there is a shipping error or product defect. Cartridges may not be returned if you are unable to sell them. At IJR's discretion, we may "buy back" previously recycled cartridges. However, the rate and conditions for such purchases will be determined by IJR at the time of such a request.
Return of Recycled Cartridges Processed Under the "Jetpak Mailer" Program: There are two ways a customer using a Jetpak mailer may return a "defective" cartridge:
1) It should be clearly marked "defective" and placed as an "extra" cartridge in another mailer being sent, or 2) we will issue a "Return Mailer”. Return mailers will be sent only to the individual or company originally mailing the Jetpak for processing.
Upon receipt, a returned cartridge will be inspected and tested. If found serviceable, it will be repackaged and returned. If the cartridge is found defective and meets all other warranty conditions, the customer will receive a new replacement cartridge.
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